Mystery Shopper
    The secret buyer (mystery shopping) service is an audit of customer service standards in the process of purchasing a product or a service. It includes quality control of the work of staff on service points, and reporting to the customer.

    We check the presence of promoters, sellers, waiters, administrators at the outlet, evaluate their appearance, customer treatment, product knowledge, speech literacy, and overall quality of counseling.

    We guarantee the auditor’s impartiality and independent assessment of service standards. We identify weaknesses and make recommendations to address them, as well as commit to ensure the transparency of the processes and procedures of the project, achieve set and agreed KPI, start and complete projects in time.

    Additional implementation of training programs for promoters and sellers of the customer is available, based on the results of the audit.
    Our services
    Trade Marketing Outsourcing
    Pharmaceutical promotion outsourcing service helps to bring and promote customer’s products onto the market. This service can include a full scope of work. For example, it may be the work of product consultants or medical professionals, when our specialists consult customers at points of sale under agreed program, thereby contributing to increased brand or sales awareness.
    Trade Marketing Outsourcing
    We provide highly qualified consultants who help to increase customer’s sales, as well as increase the recognition of his brand.
    Contact us
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